1. What is included in the registration fee?

The registration fee includes the admission to the conference, use of the delegate contact system, copies of the conference presentations (where available), the trip to Gulangyu Island  the evening banquet and refreshment breaks and lunches throughout the duration of the conference

2. What is not included in the registration fee?

The accommodation and transportation are not included in the price of the conference. A hotel accommodation booking form can be downloaded from the website from this link.

3. Delegate registration confirmation and invoice

Delegates will receive confirmation by e-mail once their registration is completed, an invoice will follow by e-mail shortly thereafter.

4. Receipts

If payment is made by credit card then you will automatically receive a receipt of payment by e-mail. Unfortunately if you arrange payment via bank transfer we are unable to provide a receipt. The registration confirmation and invoice is not a receipt of payment; delegates will also need to arrange payment of the invoice.  

5. Registration payment by credit card

To make a payment by credit card, please register and complete the online credit card booking form link alternatively if you prefer to give us the card details over the phone call us on +44 (0) 208 255 8325. We can accept payment by Visa, MasterCard or Amex.

6. Registration payment by bank transfer

If you elect to pay by bank transfer when completing the registration form, we will send you an invoice by e-mail with full payment instructions.

7. Invitation letter

Metal-Pages is not responsible for guaranteeing delegate visa applications; we can provide delegates with visa support letters but only if we have received full payment. Please email conferences@metal-pages.com to request a visa letter application form.

In all cases we recommend you seek advice from your embassy.

8. Replacing a delegate

If you are registered to an event and are no longer able to attend, you may substitute a colleague to attend in your place at no extra cost. If you wish to do so please email conferences@metal-pages.com

9. Cancelling a delegate

If you wish to cancel your registration and are unable to provide a replacement then please email conferences@metal-pages.com

Cancellations received in writing 28 days prior to the event will qualify for a full refund of the registration fee less an administration fee of 25% of the conference fee.

No refund will be given on cancellations received after 28 days prior to the event.

Delegate substitutions will be accepted. If no substitution is provided, a web link to download the speaker presentations will be forwarded to the registered email address after the event providing the delegate has paid.

10. Conference hotel fully booked

If the conference hotel is fully booked then a list with alternative hotels will be sent to you.

11. Badge details

The details that will be printed on your badge will be based on the information that you submit to us on the registration form. When you receive confirmation of your registration could you please take a few moments to check your badge details? If you require amendments then please email conferences@metal-pages.com

12. Delegate messenger service

This is a secure platform where delegates can communicate with each other. Full instructions and terms of use will be incorporated into your personal delegate messenger account. This service is only accessible once payment has been received. All details relating to our delegate messenger service will be sent to your email address 4 weeks prior to the event.

13. Delegate List

The delegate list will be given as a hard copy at the event, the delegate list will also be e-mailed 4 weeks prior to the event to paid registrants. 

14. Conference papers

An email will be sent to you after the event informing you when the conference papers are available. Attached to the email will be a set of instructions explaining how to download the papers.

Speakers have the right to withhold any information previously presented at the event; any papers not currently on the website may not be uploaded at a later date as requested by the speaker.

15. Dress Code

Business attire is suitable for all events with the exception of the trip to Gulangyu Island, where more casual clothes would be more suitable

16. Sponsorship and Exhibition

If you are interested in sponsoring or exhibiting at this event please contact Metal-Pages at conferences@metal-pages.com or +44 208 255 8325